Terms & Conditions

Last updated: August 2026

These Terms & Conditions (“Agreement”) govern the use of Persono Digital HR platform (“Persono”), (“Persono Digital HR Solutions”). By accessing or using Persono, the Customer agrees to be bound by this Agreement.

1. Subscription & License

Persono grants the Customer a non-exclusive, non-transferable license to access and use the Persono platform for internal business purposes only.

  • A license must be purchased for every employee entered into the system.
  • Licenses may be reassigned when an employee leaves the organization.
  • The Customer may not sublicense, resell, or transfer access rights to third parties.
  • The Customer may not reverse engineer, modify, or create derivative works based on Persono software.

2. Subscription Term & Renewal

  • The initial subscription term is one (1) year from the Agreement start date.
  • Subscriptions automatically renew for successive one-year terms unless either party provides written notice of non-renewal at least 30 days before the end of the current term.
  • Cancellation of auto-renewal does not entitle the Customer to a refund for the remaining subscription period.

3. Payment

  • Fees are due at the contract start date, in the agreed currency, Net 10 days.
  • Additional users above the subscribed tier may be added at the rate listed at personohr.com/pricing at the time of the request.
  • The Customer is responsible for notifying Persono Digital HR Solutions when the number of users exceeds the current pricing tier.
  • Fees do not include applicable taxes or duties, which shall be the Customer’s responsibility.

4. Implementation & Onboarding

  • A Persono Customer Experience Manager will contact the Customer upon the contract start date.
  • Implementation, including all setup, configuration, and training, must be completed within 120 calendar days of the Agreement start date.
  • The Agreement start date and renewal dates are not affected by implementation delays caused by the Customer.

5. Technical Support

  • Support is included with all Persono subscriptions.
  • Support hours: Monday–Friday, 09:00–17:00 (GMT+3)
  • Support channels: email at [email protected], in-app support portal
  • Response time: within 1 business day for email inquiries

6. Hosting, Uptime & Backups

  • Persono Digital HR Solutions provides cloud-hosted infrastructure with a target uptime of 99.9%.
  • Customer data is backed up daily. Full daily backups are retained for 7 days; monthly backups are retained for 12 months.
  • Backups are used for disaster recovery only and are not a substitute for Customer-side data management.
  • Scheduled maintenance is performed between 20:00–08:00 GMT+3. Customers will be notified at least 3 weeks in advance of major upgrades.

7. Customer Responsibilities

  • The Customer is responsible for providing their own internet access and supported browsers.
  • The Customer must designate a Principal Administrator to liaise with Persono Digital HR Solutions on technical matters.
  • The Customer is responsible for ensuring that their use of Persono complies with applicable laws and regulations.

8. Data & Confidentiality

  • Persono will not use Customer data for any purpose other than delivering the Persono service.
  • All Customer data is treated as confidential and will not be disclosed to third parties except as required by law or with prior written consent.
  • Persono employs role-based access controls; the Customer’s system administrator manages data visibility within their organization.
  • Upon termination, Customer data can be exported in CSV format upon request within 10 business days. Data is permanently deleted following successful export confirmation by the Customer.

9. Intellectual Property

All proprietary rights in the Persono software, including its logic, design, and code, remain the sole and exclusive property of Persono Digital HR Solutions. This Agreement does not transfer any ownership rights to the Customer.

10. Termination

Termination for cause: Either party may terminate this Agreement with 30 days written notice if the other party materially breaches the Agreement and fails to remedy the breach within that notice period.

Effect of termination:

  • If Persono terminates for cause, subscription fees already paid are non-refundable.
  • If the Customer terminates for cause, a prorated refund of the unused subscription period will be issued.
  • Upon termination, the Customer must immediately cease use of the platform.

11. Limitation of Liability

  • Persono Digital HR Solutions’s total liability under this Agreement is limited to the subscription fees paid during the period in which the issue occurred.
  • Neither party shall be liable for indirect, incidental, or consequential damages, including lost profits or data loss, even if advised of the possibility of such damages.

12. Governing Law

This Agreement is governed by the laws of the Republic of Turkey. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of Bursa, Turkey.

13. Amendments

This Agreement may only be modified by written agreement signed by both parties. Persono Digital HR Solutions reserves the right to update these Terms with reasonable prior notice to Customers.

14. Contact

Cumhuriyet Mah. FSM Bulvarı Cadde 224 Sitesi No:41A/A
Nilüfer — Bursa / Türkiye
📧 [email protected]
📞 +90 (224) 909 8170